Getting business process outsourcing right in a digital future: Mckinsey
Business process outsourcing has been a part of corporate strategy of many corporates for a long time. But it was limited to certain task. Now with advancement of technologies like AI, Data Analytics, Machine Learning, Blockchain etc, more processes outsourcing could be highly attractive due to sophisticated provider offerings. Digital component in processes outsourcing deals is increasing and have potential to achieve exponential growth. Customer demand for digital products & services and the worldwide adoption of cloud technologies, across industries are some of the many reasons for such upward trends. Sourcing processes themselves increasingly need to incorporate digital and automation—a marked upgrade from the current, and largely manual, processes that remain in place at too many organizations today. In other words, to access digital from external providers more effectively, companies need stronger skills in using digital internally.
